The ITU–TRAI Workshop on Performance, Quality of Service and Quality of Experience opened in Bhubaneswar, bringing a focused push toward improving telecom standards worldwide. Hosted jointly by TRAI and the International Telecommunication Union, the two-day gathering drew regulators, service providers and technical experts from several countries. Their goal: to exchange practical insights on Quality of Service (QoS) and Quality of Experience (QoE) and explore frameworks that help nations deliver dependable, consumer-friendly connectivity.
The workshop began with a lamp-lighting ceremony, followed by a welcome address from TRAI Secretary Atul Kumar Chaudhary. He spoke about TRAI’s commitment to transparent regulation and stressed the need for closer coordination among regulators. He also pointed to areas such as connectivity mapping, satellite-based assessment and regional models that can strengthen Quality of Service across different markets. His remarks set the tone for detailed discussions through the day.
A video message from Minister of State for Communications Pemmasani Chandra Sekhar highlighted India’s ongoing work to improve service quality under the Telecommunications Act, 2023. He also welcomed the continued collaboration between TRAI and the ITU to help align global standards. A separate message from Seizo Onoe of the ITU Telecommunication Standardization Bureau underlined the need for harmonised QoS and QoE frameworks as countries move toward more inclusive digital transformation.
Odisha Chief Secretary Manoj Ahuja brought a regional perspective to the conversation. Drawing on Odisha’s experience with cyclone and tsunami-alert systems, he explained why reliable telecom networks are essential during emergencies. He noted that strong connectivity now underpins welfare services, economic activities and day-to-day governance, stressing the need for resilient, consumer-focused QoS and QoE systems.
In his inaugural address, TRAI Chairman Anil Kumar Lahoti highlighted India’s sharp rise in digital adoption. He noted that India’s rollout of 5G has been among the fastest in the world and is backed by more than 1.23 billion subscribers and near-universal 4G coverage. He pointed out that India continues to record high levels of data use while keeping access affordable. He also spoke about TRAI’s Quality of Service Rating Framework for Buildings, which aims to bring more transparency to indoor connectivity where most data usage takes place. He further called for exploring an ITU Regional Group for Asia to jointly tackle issues such as cybersecurity, fraud and interoperability.
Across the two days, the ITU–TRAI Workshop is hosting sessions on connectivity mapping, satellite-service performance, measurement methods and regional regulatory practices for QoS and QoE. The schedule also includes meetings of the Quality of Service Development Group and ITU-T Study Group 12 on the “NRA Repository” initiative.
With more than 150 delegates from 39 countries, the workshop highlights TRAI’s growing role in shaping global QoS and QoE standards for next-generation telecom networks.
