In a first-of-its-kind initiative, Hyderabad has introduced India’s first QR code-based citizen feedback system, allowing people to share their opinions on public services in just a few seconds. The project aims to make communication between citizens and government offices faster, easier, and more transparent.
A small scan, a big step
Until now, most people had to fill out long forms or lodge complaints through complex portals to share feedback about government services. Many gave up halfway because the process felt tiring and time-consuming.
Now, a simple scan of a QR code displayed at service counters is all it takes. Citizens can instantly rate the service or leave a quick comment about their experience. The goal is to make feedback as effortless as buying a product online or rating a ride on a mobile app.
According to Hyderabad District Collector Anudeep Durishetty, this initiative will help government offices better understand what citizens really think about their services. It will also help identify issues that need urgent attention.
Real-time citizen engagement
The system works through a digital platform that collects feedback in real time. Every scan and comment are stored instantly and made available to officers who can review and respond quickly.
The data dashboard created for the project helps departments track satisfaction levels, measure performance, and plan improvements without waiting for months of paperwork. Officials can even view trends such as which offices receive more complaints or which services get high ratings allowing them to act faster.
Durishetty said the main idea behind the system is to make governance citizen-centric. “People visit public offices daily for certificates, documents, or approvals. Their time matters. This feedback system helps us know how we are serving them and where we can do better,” he explained.
How it works
The QR codes have been placed across several departments and service counters in Hyderabad. Citizens simply open their smartphone camera, scan the code, and a feedback form appears. They can choose their satisfaction level and leave optional comments in their preferred language.
The system does not require any app downloads or sign-ins, which makes it accessible even to those who are not tech-savvy. It also allows users to remain anonymous if they wish, encouraging honest and open feedback.
A model for smart governance
This initiative reflects Hyderabad’s growing reputation as a smart governance hub. The use of QR codes for civic engagement could soon spread to other districts in Telangana and even across India. It combines technology, accountability, and citizen voice three pillars of modern public service.
Experts believe that small digital tools like this can make a big difference in restoring public trust. When citizens see that their feedback leads to visible action, it motivates them to participate more.
The future of public interaction
The QR feedback system shows how digital innovation can transform daily governance. It cuts down bureaucracy, saves time, and builds a direct bridge between the government and the people it serves.
As Hyderabad leads the way, this “scan-to-speak” model could soon become a national template for interactive governance, turning every citizen into an active partner in improving public services.
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