India’s first 5-star airport terminal is here, but global rankings tell a different story.
India’s aviation sector recently hit a major milestone. Bengaluru’s Kempegowda International Airport (KIA) Terminal 2 has become India’s first airport terminal to receive a 5-star rating from Skytrax. The recognition puts the terminal on par with the world’s finest in passenger experience, design, and efficiency.
But there’s a twist.
Despite the accolade, Kempegowda Airport lags far behind in the global pecking order. According to Skytrax’s World’s Top 100 Airports 2024 list, Delhi’s Indira Gandhi International Airport (IGI) ranks highest among Indian airports — at 36th place globally. In contrast, Bengaluru doesn’t make it to the top 50.
Let’s break it down.
What makes T2 a star?
Terminal 2, often dubbed the “Terminal in a Garden”, opened in November 2022. Built with sustainability at its core, T2 uses:
- Renewable energy
- Recycled materials
- Extensive indoor greenery
Its design combines aesthetic appeal with passenger comfort. Wide walkways, biometric access, natural lighting, and local art make it stand out. Skytrax’s 5-star rating considers cleanliness, seating, security, check-in efficiency, and more – categories in which T2 scored high.
Skytrax 2024: where India stands
Skytrax’s global rankings are based on extensive passenger surveys. The latest list includes just four Indian airports:
- Delhi (IGI Airport) – Rank 36
- Hyderabad (RGIA) – Rank 67
- Mumbai (CSMIA) – Rank 95
- Bengaluru (KIA) – Rank 98
In contrast, Doha’s Hamad International Airport tops the list, followed by Singapore Changi and Seoul Incheon.
So, while T2 shines on paper, KIA’s overall global standing needs work.
Why the disparity?
Experts point to infrastructure gaps, congestion, and customer service inconsistencies as possible reasons. Global rankings reflect an airport’s holistic performance – not just one terminal. So, while Terminal 2 is top-tier, the airport as a whole may lag in other areas.
A mixed bag for Indian aviation
The 5-star rating is a proud moment. It signals a shift towards international standards in design and service. However, global rankings reveal that India has more ground to cover.
With rapid passenger growth, major airports are racing to upgrade. But balancing volume with experience remains a key challenge.
For now, Bengaluru’s T2 is a star in India’s sky — but global skies demand more.
