Mumbai, August 20, 2026: Nanavati Max Super Speciality Hospital has launched a dedicated Cancer Helpline to help patients and their families navigate the challenges that can follow a cancer diagnosis. Available through Call and WhatsApp at +91 82911 70000, the helpline will provide timely guidance, support and direction at different stages of the cancer care journey.
A cancer diagnosis can bring uncertainty for both patients and caregivers. Questions about treatment options, choosing the right specialist, nutrition, emotional well-being and the next steps in care can arise at the same time. Nanavati Max’s new helpline aims to provide a single point of access where patients and families can seek relevant guidance and connect with the appropriate clinical and support services.
A Single Point of Access for Cancer Care
The new Cancer Helpline is designed to make the process of seeking cancer-related guidance simpler. Patients and caregivers can use the service through a phone call or WhatsApp to discuss their concerns and receive direction on the next steps in their care journey.
The initiative is supported by Nanavati Max’s dedicated Oncology Department, which brings together experienced specialists across multiple areas of cancer care. These include Head & Neck, Gastrointestinal (GI), Thoracic, Breast, Orthopaedic Oncology, Precision Oncology and Medical Oncology.
The department’s multidisciplinary approach allows patients to be guided towards appropriate specialists and personalised treatment pathways based on their individual needs. This brings different areas of oncology care together and provides patients with a more coordinated route through diagnosis and treatment.
Supporting Patients Beyond Treatment
Cancer care can involve several needs beyond medical treatment. Patients and families may require guidance while understanding treatment options, identifying the appropriate specialist or managing concerns related to nutrition and emotional well-being.
The Cancer Helpline brings these requirements together through one access point. The initiative is intended to help patients and caregivers find relevant information and connect with the clinical and support services they may require.
Speaking about the initiative, Dr. Ganesh Nagarajan, Vice Chairman – HPB & GI Surgery and Lead – Growth & Strategy, Oncology, Nanavati Max Super Speciality Hospital, Mumbai, said that a cancer diagnosis often does not come with immediate clarity. He highlighted the importance of giving patients a trusted starting point where their questions can be heard and their care can begin.
The initiative, therefore, places patient support at the centre of the cancer care journey. It aims to make it easier for patients and families to seek direction at a time when they may have several questions about what comes next.
New Tower Strengthens Oncology Infrastructure
Nanavati Max’s new tower further strengthens its oncology care capabilities. The facility is equipped with advanced infrastructure and technology and is designed to support a seamless patient experience across diagnosis, treatment and ongoing care.
The hospital’s oncology infrastructure, combined with its multidisciplinary team, supports its focus on specialised cancer care. The new helpline adds another point of access for patients and families seeking guidance during their cancer journey.
The launch reflects Nanavati Max’s continued focus on making specialised cancer care more accessible and patient-centric. By offering the service through both Call and WhatsApp, the hospital provides patients and caregivers with two direct ways to seek support.
Nanavati Max Super Speciality Hospital
Nanavati Max Super Speciality Hospital is a Mumbai healthcare institution that was earlier known as Dr. Balabhai Nanavati Hospital. The institution was inaugurated in 1950 by India’s first Prime Minister, Jawaharlal Nehru, and was blessed by Mahatma Gandhi.
Today, Nanavati Max is a 350-bed facility with 55 speciality departments, offering services across a wide range of modern medical fields. Its operations are supported by more than 350 consultants, 100 resident doctors, 475 nursing staff and 1,500 employees.
The hospital also has a medical post-graduation programme focused on developing well-trained, ethical, skilled and resourceful healthcare professionals.
Part of Max Healthcare
Nanavati Max Super Speciality Hospital is part of Max Healthcare Institute Limited, which is described in the release as one of India’s largest healthcare organisations. The organisation is focused on clinical excellence and patient care, supported by technology and research.
Max Healthcare operates 21 healthcare facilities with more than 6,100 beds. Its network includes hospitals and medical centres across Delhi NCR and several other cities, including Mumbai, Lucknow, Nagpur, Mohali, Bathinda, Dehradun and Bhubaneswar.
The organisation also operates homecare and pathology businesses under the brands Max@Home and Max Lab. Max@Home provides health and wellness services at home, while Max Lab offers diagnostic services to patients outside the network.
With the launch of its dedicated Cancer Helpline, Nanavati Max is adding a direct support channel for patients and families seeking guidance during the cancer care journey.
Cancer Helpline: +91 82911 70000
Available via Call and WhatsApp
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