Author: Deshwale Technology Desk

India just did something no other country has managed. It became the world’s largest retail Global Capability Centre (GCC) hub, with 180 centres employing around 2.72 lakh professionals. To put that in perspective: India’s retail GCC workforce is 34% larger than its next five biggest rivals Poland, the Philippines, Mexico, Germany, and Egypt combined. This is according to TeamLease Digital’s latest report, “The Retail Pivot: Consumer GCCs Find Their India Edge.” On paper, this looks like a straightforward success story. But dig one level deeper, and a very different problem shows up. The other side of “AI is taking our…

WhatsApp has unveiled Meta Business Agent, an artificial intelligence powered solution designed to help businesses respond to customers, manage operations and drive sales around the clock. The announcement was made during the third edition of the WhatsApp Business Summit held in Mumbai, where the company also introduced the Meta Business Agent Platform for large enterprises. The new AI solution is aimed at helping businesses deliver faster and more personalised customer support while reducing the workload on customer service teams. According to WhatsApp, Meta Business Agent enables businesses to stay available for customers at any time, improving engagement and making business…

WhatsApp has a new idea. Instead of sharing your phone number with every stranger you message, you’ll soon be able to use a username instead. Sounds simple. India’s government isn’t convinced. On June 29, Meta announced that WhatsApp would begin a phased global rollout of usernames. Users would be able to reserve a unique handle, similar to Instagram or Telegram, and eventually message people without revealing their phone number at all. The feature isn’t live yet in India. But WhatsApp has already started letting users reserve their preferred usernames ahead of the full launch. That was enough to get India’s…

India built the world’s largest biometric identity system. It created a payments network that countries now study and copy. It turned itself into a global byword for digital public infrastructure. And yet, ask anyone who has tried to file taxes online, book a train ticket, or apply for a visa. You’ll hear the same complaint: the website barely works. This contradiction is now getting international attention. The Economist’s new India column, Ashoka, written by Leo Mirani, recently described many Indian government websites as “hostile” to the people who use them. The magazine’s language was unusually blunt. It called many portals…

Global artificial intelligence and advanced analytics company Tiger Analytics has outlined an ambitious roadmap to help Bihar emerge as a leading AI and digital governance hub. At the AI Conclave 2026 held in Patna, the company brought together senior government officials, academic leaders and technology experts to discuss the future of artificial intelligence in the state and its potential to transform governance, innovation and employment. The conclave focused on how AI can improve public services while creating high-value jobs and strengthening Bihar’s position in India’s growing technology ecosystem. Representatives from the Government of Bihar, IIT Patna and Tiger Analytics shared…

दो दिन में किडनी भारत पहुंचाने का वादा। दिल्ली में मिनटों के अंदर मैचिंग डोनर। मुंबई में डॉक्टर और अस्पताल की व्यवस्था। यह सब सिर्फ दो हज़ार डॉलर के बिटकॉइन जमा के बदले। एक हालिया जांच में कम से कम तीन ऐसी डार्क वेब वेबसाइटें सामने आई हैं, जो खुलेआम इंसानी अंग बेचने का दावा करती हैं। किडनी, दिल, फेफड़े और लीवर सब कुछ ऑनलाइन शॉपिंग की तरह लिस्ट किए गए हैं, कीमत टैग और शॉपिंग कार्ट के साथ। पहली नज़र में यह खबर डरावनी लगती है। पर असली सवाल यह नहीं कि डार्क वेब पर क्या लिखा है। असली…

Think about the last time someone added you to a WhatsApp group you didn’t ask to be in. Maybe it was a building society group, a school parents’ chat, or a “networking” circle from an event you barely remember attending. Within minutes, your phone number was visible to dozens of strangers. Some of them probably saved it. A few might have looked it up on Truecaller just to see your name pop up. That’s the quiet trade-off every WhatsApp user in India has been making for years: to talk to anyone, you first have to hand over a piece of…

India has built one of the world’s fastest digital payment systems. Its Aadhaar database covers over 142 crore people. Its 5G rollout connected 99.6% of districts in under two years. And yet, on any given day, somewhere in this country, a government website is timing out on a citizen who just needed to download a certificate. That gap between India’s shining digital ambitions and its frustrating digital reality is not an accident. It is the predictable result of how the government spends its technology budget. The numbers are not small The Union Budget for 2024–25 allocated Rs 21,936 crore to…

Think about the last time you stood in a lift, waited for your chai to boil, or sat in an auto stuck at a red light. What did you do in that gap? If you are like most people, your hand was already reaching for your phone before you even noticed you were bored. That small, automatic reflex is the real story of our generation. It is not that we love scrolling so much, or that social media has some magical pull. It is that we have quietly lost something most of us don’t even notice is missing: the ability…

Travel platform Cleartrip has launched Cleartrip Creators Club, a new affiliate programme designed to help travel content creators earn money by connecting their social media content directly to travel bookings. The initiative reflects the growing influence of digital creators in shaping travel decisions and aims to create new income opportunities for creators of all sizes. Unlike many creator programmes that require a large follower base, the Cleartrip Creators Club has no minimum follower requirement. Instead, the company says it will focus on meaningful audience engagement and the quality of content rather than just the number of followers. The programme allows…