Fusion CX Limited, a provider of customer experience and AI data infrastructure services, is set to launch its ₹702 crore initial public offering (IPO) on October 14, 2026. The company has fixed the price band at ₹275 to ₹289 per equity share. The three-day public issue will close on October 16, while the anchor investor bidding will take place on October 13.
Headquartered in Kolkata, Fusion CX plans to raise funds through a combination of a fresh issue of equity shares worth up to ₹500 crore and an offer for sale (OFS) of shares worth up to ₹202 crore. The OFS will be undertaken by the promoter selling shareholders, P N S Business Private Limited and Rasish Consultants Private Limited.
Fusion CX IPO: Utilisation of proceeds
The company intends to use a significant portion of the fresh issue proceeds to strengthen its financial position and support future expansion.
Around ₹275 crore has been earmarked for the repayment or prepayment of certain outstanding borrowings taken by the company and some of its subsidiaries. Another ₹61 crore will be invested in its step-down subsidiaries, Omind Technologies Inc. and Omind Technologies Private Limited, to upgrade information technology tools, including Arya and MindVoice.
The remaining proceeds will be used to pursue inorganic growth opportunities through acquisitions that have not yet been identified, along with meeting general corporate requirements.
Fusion CX’s business and global presence
Founded in 2004 by co-founders Pankaj Dhanuka and Kishore Saraogi, Fusion CX provides business process solutions and customer experience services to clients across multiple industries. The company combines domain expertise with proprietary artificial intelligence tools to deliver multilingual and omnichannel customer engagement.
Its technology portfolio includes generative AI-driven solutions designed to improve customer interactions, operational efficiency and digital transformation for businesses.
Fusion CX serves several key industry verticals, including telecommunications and utilities, healthcare and life sciences, high-tech growth and travel (HTT), banking, financial services and insurance (BFSI), and retail.
The company provides customer support in 28 languages, including English, French, Spanish, Portuguese, German, Arabic, Mandarin, Italian and Hindi. This multilingual capability enables it to serve customers across different markets and time zones.
As of June 30, 2026, Fusion CX employed 13,735 people across 13 countries. It operated 40 strategically located delivery centres, enabling round-the-clock customer support across multiple regions.
Financial performance and client portfolio
Fusion CX reported revenue from operations of ₹1,818 crore and profit after tax (PAT) of ₹169 crore for the financial year 2025–26 (FY26).
The company has a client portfolio of 208 customers, including 22 Fortune 1000 companies. Its customers span sectors such as retail, financial services, healthcare, hospitality and technology.
Some of its key clients include DMEC Capital Services, Park West, Telaid, Achieve Collection, Ameriflex, Coastline, Ajio, Meesho, Call Core Media, Arvind Fashion, Propneu S.A., Leonardo Hotels, Insurance Express, K2 Claims Services, S
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